All Things New Roofing & Restoration – Q & A

We know there has been confusion in the community due to recent phone scams and cold calls made by people pretending to be from our company.

We value honesty, loyalty, and dedication to every homeowner we serve.

Below are common questions and answers to help you understand how we work, what we stand for, and how to protect yourself from roofing scams in Colorado Springs.

• Q: Do you make cold calls or knock on doors to find new customers?
• A: No. We never cold call or go door to door. All appointments are made directly by homeowners who reach out to us through our website, by phone, or through referrals.
• Q: Why am I getting calls from someone saying they are from All Things New Roofing?
• A: Unfortunately, another company or scam caller has been using our name. We are actively working with phone carriers and authorities to stop these impersonators. If you get a call that feels suspicious, hang up and contact us directly at the number on our website.
• Q: How can I be sure I am speaking with the real All Things New Roofing?
• A: The easiest way is to call our office number listed on our website or message us through our official Facebook page.  If you did not contact us first, please double check before sharing any personal information.
• Q: What should I do if I received a scam call using your name?
• A: Please let us know so we can report it. You can also file a report with the Federal Trade Commission (FTC) at reportfraud.ftc.gov. This helps stop scammers from targeting others in the area.
• Q: How long have you been serving Colorado Springs?
• A: Our team has been locally owned and operated since 2009. We take pride in being part of this community and standing behind every roof we install or repair.
• Q: Are you accredited or rated with the Better Business Bureau?
• A: Yes. We are accredited by the BBB with an A plus rating and a long record of excellent service.
• Q: How do customers usually contact you for an inspection or estimate?
• A: Most people reach out through our website contact form, a referral from friends or neighbors, or by calling our office directly. We set appointments at your request, never through unsolicited calls.
• Q: What makes your company different from other roofing companies?
• A: We focus on quality, clear communication, and integrity. Many of our clients come back or refer others because they know we do what we say we will do.
• Q: Where can I see real reviews from homeowners?
• A: You can read verified reviews on our Google Business Profile, the BBB website, BirdEye, and Angi. We encourage everyone to see what our real customers say about their experience.
• Q: How can I help protect others from roofing scams?
• A: Spread the word that reputable roofing companies do not pressure homeowners or make cold calls. Encourage friends and neighbors to check company names with the BBB and only work with trusted local businesses.
• Q: Do I need a roof inspection after every hailstorm?
• A: Not always, but it is a good idea if the storm included large hail, high winds, or visible damage around your property. Roof damage is often difficult to see from the ground.
• Q: Can a small roof leak be repaired?
• A: Yes, many small leaks can be repaired when they are caught early. The right solution depends on the source of the leak, the condition of the surrounding materials, and the age of the roof.
• Q: How do I know whether I need a repair or a full roof replacement?
• A: A repair may be enough when the damage is limited to one area. A replacement may be recommended when the roof has widespread damage, frequent leaks, or is nearing the end of its expected lifespan.
• Q: How long does a roof inspection take?
• A: Most residential roof inspections take between 30 minutes and an hour, depending on the size and condition of the roof.
• Q: How long does a roof replacement take?
• Many residential roof replacements can be completed in one to three days. Weather, roof size, materials, and the amount of repair work needed can affect the timeline.
• Q: Do you repair damage caused by hail and wind
• Yes. We inspect and repair roofing damage caused by hail, wind, fallen branches, and other severe weather conditions.
• Q: What are Class 4 impact-resistant shingles?
• Class 4 shingles are designed to provide greater resistance to hail and impact damage than standard shingles. They can be a strong option for homes in Colorado.
• Q: Can you match the shingles already on my roof?
• We will make every effort to find the closest available match. Exact matches may not always be possible because of age, fading, discontinued products, or manufacturer changes.
• Q: What roofing materials do you install?
• We work with several roofing systems and materials for residential and commercial properties. The best option depends on the building, budget, appearance, and performance needs.
• Q: Do you offer warranties on your roofing work?
• Yes. Warranty details vary based on the service and materials used. We will explain the workmanship and manufacturer warranties before the project begins.

We appreciate the trust our community has shown over the years.

Our goal is to make sure every customer feels informed, protected, and confident when working with us.

If you ever have a concern, please reach out directly through our website or Facebook page.

Got More Questions?

Fill out our website form, ask us on Facebook, or contact our office at the number at the bottom of the page.